Genesys Stock

genesys.comEnterprise Software / Other Enterprise SoftwareFounded: 1990Funding to Date: $3B

Genesys is a cloud call center software that uses AI technologies to help organizations deliver personalized customer experiences while improving employee engagement and productivity. Genesys works across multiple industries, such as retail, financial services, government, and healthcare. This company was founded in 1990 by Gregory Shenkman and Alec Miloslavsky and is headquartered in Daly City, California. Their vision is to create experiences rooted in empathy and to build trust and earn loyalty.

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Team

Management Team

Tony Bates
Chairman and Chief Executive Officer
Brian Swartz
Chief Financial Officer
Peter Graf
Chief Strategy Officer

Genesys stock FAQs

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Is Genesys a public company?

No, Genesys is a privately held company and is currently not publicly traded on any stock markets including NYSE or NASDAQ.
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What is Genesys’ stock price?

Genesys is a privately held company and therefore does not have a public stock price. However, you may access Genesys’ private market stock price with Forge Data.
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Genesys does not have an official ticker symbol because this company is not currently publicly traded.
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Can institutional investors buy and sell private market stocks?

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Genesys and Lighthouse Works have collaborated to create software that makes call centres more accessible for the blind and visually impaired. The partnership uses Genesys‚ Cloud CX platform and a custom API to provide real-time audio cues to agents, helping them navigate customer service calls. The collaboration reportedly increased job opportunities for blind Americans by 25% in the past year. Genesys and Lighthouse Works believe that with the right support, blind and visually impaired individuals can excel and provide superior customer experiences.
Genesys and Salesforce have announced a partnership aimed at driving more value from data and AI through Genesys Cloud CX and Salesforce Service Cloud. The move will enable businesses to leverage the best data management and AI offerings from both companies while reducing operational costs. The joint solution, named CX Cloud, is set to be generally available in October from the Genesys AppFoundry and Salesforce AppExchange.
Contact center workforce management vendor Genesys is offering an alternative to the Net Promoter Score (NPS), a widely-used customer loyalty measurement tool. Genesys' tool, called the Experience Index, measures employee experiences to identify organizational weaknesses and potential improvements. InflowCX, a contact center management company, has implemented the Experience Index, finding it valuable for understanding employee attitudes about various aspects of their work.
Updated on: Jul 26, 2024

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