Genesys Stock

genesys.comEnterprise Software / Other Enterprise SoftwareFounded: 1990Funding to Date: $3B

Genesys is a cloud call center software that uses AI technologies to help organizations deliver personalized customer experiences while improving employee engagement and productivity. Genesys works across multiple industries, such as retail, financial services, government, and healthcare. This company was founded in 1990 by Gregory Shenkman and Alec Miloslavsky and is headquartered in Daly City, California. Their vision is to create experiences rooted in empathy and to build trust and earn loyalty.

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Management Team

Tony Bates
Chairman and Chief Executive Officer
Brian Swartz
Chief Financial Officer
Peter Graf
Chief Strategy Officer

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News Highlights

A Look At How Genesys And Lighthouse Works Joined Forces To ‘Level The Playing Field’ For Every Blind Person

Genesys and Lighthouse Works have collaborated to create software that makes call centres more accessible for the blind and visually impaired. The partnership uses Genesys‚ Cloud CX platform and a custom API to provide real-time audio cues to agents, helping them navigate customer service calls. The collaboration reportedly increased job opportunities for blind Americans by 25% in the past year. Genesys and Lighthouse Works believe that with the right support, blind and visually impaired individuals can excel and provide superior customer experiences.

Genesys and Salesforce Take Service Cloud Voice Integration To a New Level

Genesys and Salesforce have announced a partnership aimed at driving more value from data and AI through Genesys Cloud CX and Salesforce Service Cloud. The move will enable businesses to leverage the best data management and AI offerings from both companies while reducing operational costs. The joint solution, named CX Cloud, is set to be generally available in October from the Genesys AppFoundry and Salesforce AppExchange.

Genesys offers workforce management tool to measure EX

Contact center workforce management vendor Genesys is offering an alternative to the Net Promoter Score (NPS), a widely-used customer loyalty measurement tool. Genesys' tool, called the Experience Index, measures employee experiences to identify organizational weaknesses and potential improvements. InflowCX, a contact center management company, has implemented the Experience Index, finding it valuable for understanding employee attitudes about various aspects of their work.
Updated on: Jul 17, 2024


Public news articles listed on this page have been curated by Forge based on several factors including, but not limited to, product updates, changes in organization structure, funding rounds, third-party valuations, and key personnel changes. Changes to this list of articles can be made at any time without notice and should not be relied upon for investment purposes. Forge does not verify the accuracy of the information contained in public news articles.