Asapp Stock

asapp.comEnterprise Software / Sales & Marketing /​ AdtechFounded: 2014Funding to Date: $513.44MM

ASAPP is the AI cloud for contact centers. Their products include AutoCompose, which augments messaging agents and automates their responses, AutoSummary, which summarizes every customer interaction, JourneyInsight, which provides insights in the contact center workflows, and AutoTranscribe, which transcribes via speech-to-text. This company was founded by Gustavo Sapoznik and Marcus Westin in 2014 and is headquartered in New York, NY.

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Management Team

Gustavo Sapoznik
Co-Founder, Chief Executive Officer & Board Member
Priya Vijayarajendran
Chief Technology and Security Officer
Jo-Anne Sinclair
Chief Legal Officer
Keith Salisbury
Chief Revenue Officer
Rachel Knaster
Chief Product Officer
Michael Lawder
Chief Experience and Growth Officer
Tim Stone
Chief Operating Officer & Chief Financial Officer

Board Members

Jamie Montgomery
March Capital
Jason Green
Emergence Capital Partners

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News Highlights

No Jitter Roll: A Slew of Gen AI-related News from ASAPP, Zendesk,, and others

Technology companies ASAPP, Zendesk,,, Pega, Stravito, and Zoom released new AI and automation products for customer service. 8x8 launched a Microsoft Teams integration, and WorkForce Software released an employee communications extension for SAP. Overall, AI and automation continue advancing across customer experience and employee engagement applications.

ASAPP unveils GenerativeAgent™

ASAPP, an AI company for contact centers, unveiled GenerativeAgent, a new product using generative AI to automate over 90% of contact center interactions. This allows increased productivity through agent concurrency for voice interactions. ASAPP partners with AWS, EY, PTP, Infosys and other CCaaS providers to accelerate adoption. The product aims to improve customer experience and reduce costs compared to prior rigid chatbot technologies.

ASAPP Launches CoachingAI, Aims to Boost Contact Center Efficiency and Agent Retention

ASAPP launched CoachingAI, an AI product for automated quality scoring in contact centers, to boost supervisor efficiency, agent performance, and customer satisfaction. The technology aims to reduce attrition by providing personalized coaching insights through automated analysis of all agent interactions.

ASAPP Launches Generative AI AutoAssist to Provide Real-Time Assistance for Contact Center Agents

ASAPP, the AI cloud company for contact centers, today introduced AutoAssist, providing real-time assistance to contact center agents, closing the gap between top and bottom performers, enhancing their proficiency and empathy to resolve customer issues more effectively and boost their productivity.
Updated on: Jul 25, 2024


Public news articles listed on this page have been curated by Forge based on several factors including, but not limited to, product updates, changes in organization structure, funding rounds, third-party valuations, and key personnel changes. Changes to this list of articles can be made at any time without notice and should not be relied upon for investment purposes. Forge does not verify the accuracy of the information contained in public news articles.