Cresta was founded in 2017 by Sebastian Thrun, Tim Shi, and Zayd Enam. Cresta has not publicly discussed plans to pursue an IPO, but the company continues to grow rapidly, quadrupling its valuation to $1.6 billion after a round of Series C funding in 2022. In 2021, Cresta hired Jared Lucas as Vice President of People. Lucas joins Cresta with executive-level HR experience at Linkedin and MobileIron where he managed the companies' HR operations throughout the IPO process as well as during the subsequent reorganization. These comments should not be interpreted to mean that the company is formally pursuing or foregoing an IPO.
Cresta uses AI to offer real-time intelligence to customer support call centers with the goal of making human agents more effective. Unlike AI startups that seek to completely automate call center functions, Cresta hopes to empower human workers to better handle complex and nuanced situations, something that CEO Enam says is vital to "building the relationship between the company and the customer." Cresta has raised over $150 million in venture capital funding from investors including Tiger Global Management LLC, Sequoia Capital, Andreessen Horowitz, Greylock Partners, Zoom Video Communications, and J.P. Morgan Chase.