Gainsight was founded in 2009 by Jim Eberlin, Nick Mehta, and Sreedhar Peddineni. In 2020, Vista Equity Partners finalized a majority investment of the company for $1.1 billion. While Gainsight has not publicly discussed its intentions to participate in an IPO, CEO Mehta remains optimistic about the deal, saying that he believes Gainsight is "just getting started with customer success, so we wanted the right partner for the long term and we’re excited to work with Vista on the next phase of our journey.” These comments should not be interpreted to mean that the company is formally pursuing or foregoing an IPO.
Gainsight is a customer experience software platform, offering a suite of solutions that allow B2B and B2C businesses to optimize their customer-facing operations. The company acquired Aptrinsic and inSided, a pair of customer service software platforms. Gainsight has raised more than $150 million in venture capital funding from investors including Lightspeed Venture Partners, Battery Ventures Growth Capital, Bain Capital Ventures, Bessemer Venture Partners, Salesforce Ventures, Insight Venture Partners, and Cisco.