TechStyle Fashion Group, the company behind Kate Hudson’s Fabletics; the children’s brand FabKids; Rihanna’s lingerie brand, Savage X Fenty; and the shoe retailer Shoedazzle, has amassed 5 million members for its discount retail program. Those members were a large driver behind th…
With the industry reeling from a mammoth 350 percent uptick in fraud since 2014, a growing number of call centers are trying to push back the momentum by tapping into biometrics to sort legitimate customers from the bad actors. In the latest Call Center Commerce Tracker, PYMNTS dives into how companies are turning to everything from fingerprints to facial recognition to boost defenses. Plus, an interview with Mike Shay, TechStyle Fashion's SVP of Global Member Services, on using emerging channels like voice assistants to serve customers.
Ever glazed over at the very mention of RFID? Ever wondered what it stands for and what it does? Well, the time to learn is now because RFID could, quite possibly, be the savior for many struggling retailers.
